Welcome to another of our coffee time chats. Today we are joined by:
In this wide ranging discussion we touch on a number of areas and pose a few question:
Is the US Hotel industry in a race to the bottom?Is it at risk of over commoditization where price becomes the only differentiator?Is technology taking away aspects of what guests consider hospitality and the hotel experience?How does the reduction of services and amenities balance with higher prices?And finally, is working in the hotel sector now just a job rather than a career?
Hope you enjoy the discussion
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We discuss a number of areas so we have broken the video down into a timeline:
00:00 – Video start
01:04 – Guest welcome and introductions
04:01 – US Hotel industry become commoditized in mass markets
08:28 – What actually defines a guest experience and does tech actually help
12:21 – With less facilities and services what is the differentiator beyond price
16:50 – Does commoditization further enhance benefits of AirBnB, VRBO, etc
21:45 – Is working in the hotel industry now just a job rather than a career
31:00 – Where does less service/facilities balance with paying more
34:22 – Subscribe and more videos
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