Expedia Group have released their 2023 Traveller Value Index Report, which demonstrates many interesting and encouraging findings for the hotel industry.
NB: This is an article from Net Affinity
Among them are the following:
1 in 3 consumers say they’re planning upcoming business travel
1 in 2 consumers are likely to travel internationally...
When many people think of sports in private clubs, they might only picture tennis and golf. Yes, club leaders tend to focus on these more scenic and higher revenue-producing sports, but they may be missing out on an opportunity in niche racquet sports. Sports like pickleball, badminton, and platform...
Niagara College Teaching Winery Celebrates Success in Provincial and National Competitions
https://www.youtube.com/embed/Rwr1C3ez0Sg Why is Les Roches starting a Master's in Hospitality Strategy and Digital Transformation? Our brand-new Master's in Hospitality Strategy and Digital Transformation is a direct response to a see from the industry for more specialization in hospitality education. It's become very apparent to...
Hotels are used to the same old KPIs as every business in the industry.
NB: This is an article from Demand Calendar
These KPIs have been there forever and will not change any time soon. Many of these KPIs are generic and measure a generic performance. There is no link to...
To maintain high conversion rates, it’s crucial to give potential guests a reason to choose you over competitors. And this should be regardless of their position in the customer journey.
Nowadays, we see sustainability touted across trade publication headlines and social media.
NB: This is an article from GuestCentric
But beyond the buzzword, what does sustainability actually mean, in practical terms, for your hotel? Why does sustainability in travel matter so much now – more than ever – to consumers? Most...
The finalists for the first ever Canadian edition of the globally recognized Young Chef Young Waiter competition have been announced ahead of the live final at Don Alfonso 1890 on Monday October 17th, 2022. The 6 finalists are comprised of 3 young chefs and 3 young waiters who were chosen by a stellar judging panel.
Whitbread has connected with 16 students at Middlesbrough College who are wanting to join the hospitality industry and build a career.
The students have spent two days working in a local Premier Inn, covering all departments including reception, the restaurant, kitchen, and housekeeping as part of Whitbread’s youth strategy to...
Excellent customer service is the key to any successful business, but it can be difficult to know where to start when trying to improve your customer service practices.
NB: This is an article from iVvy
Luckily, data-driven strategies can give you a concrete foundation on which to build a superior customer...
