Hotel efficiency is becoming more and more dependent on technology. With guest expectations increasingly demanding more technology in the hotels and hoteliers finding easy solutions to their problems, technology is becoming the essential of the hospitality industry.
In future the hotels will need to have some technological prerequisites to run efficiently. Here are some of the essential IT tools that would be essential for the hotels in the future:
Cloud based ERP Systems
An Enterprise resource Planning (ERP) system is a group of software applications that can help hoteliers manage day-to-day business activities, including accounting, project management, workforce management, and supply chain. ERPs can help hospitality managers efficiently handle each of these vital functions, ensuring business is performing at full capacity.
Hoteliers are faced with the day-to-day challenges of meeting guest expectations and needs, handle all the business operations smoothly and provide a great guest experience to the guests. Cloud based ERP can generate and utilize real-time information for hotel management for hotel management to take strategic decisions. ERPs compile all the data into one-place for the review of hotel managers. In future the hoteliers will rely heavily on the cloud-based ERPs for running operations of their properties.
Guest complaint handling can prove to be a headache for hoteliers, as a guest may convey their complaint or query to the first staff member they find, which may not necessarily be the right person for that task, that staff member may route that complaint to someone else, this may take a long time for complaint resolution. Even if the number of staff members was increased this problem won’t be solved as it is not due to shortage of staff but rather communication gap.
Intelligent complaint routing systems log the complaint and as it understands natural language it routes the complaint to the most relevant person for swift resolution of the complaint.
Business Intelligence is a technology-driven process for analyzing data and providing actionable information for improvement of business. Similarly, hotels can also benefit from business intelligence tools to enhance their business. Business intelligence tools can provide the hoteliers with a list of the area of operations which are operating inefficiently and are thus hampering the performance of the whole operation. Similarly based on real time data business intelligence tools can provide the current demand of the hotel rooms and hotels can adjust their prices accordingly.
Guest Feedback Software
Guest feedback is one of the most important indicators for a hotel to gauge its performance. Intelligent guest feedback software separates bad reviews and generates notification for the hotel staff, to inquire about the issues in the service that the guest faced and resolution of any complaints. Guest feedback is of utmost importance for the hoteliers, as it provides them with extremely useful information to improve their service. Similarly, guest feedback software can be pivotal for hotel managers to provide the best experience to their guests.
Smart Energy Management
Energy management is very critical in hotel management. According to the EPA’s Energy Star information for hotels, hotels in America spend $2,196, on average, per room each year on energy.
Smart Energy Management systems can help hoteliers in cost saving a lot by utilizing energy efficiently. This is extremely useful especially given the rising prices of energy in recent times.
With people getting more conscious of energy saving and ecofriendly, this can leave a positive impact on guests.
Technology has become the basis of service improvement in the hospitality industry. Therefore, it would be necessary for hoteliers to have technology-based services integrated in their properties to not only improve guest satisfaction but also improve business efficiency.