Some Cincinnati restaurants see rise in negative comments online as restrictions lift

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NEED. WHILE THE INTERNET LOVES TO MAKE FUN OF THE CUSTOMERS WHO WOU QUOTE LIKE TO SPEAK TO A MANAGER, RESTAURANT EMPLOYEES SAY THAT’S WHAT THEY PREFER. >> PLEASE COME SPEAK TO US. PLEASE. ABSOLUTELY.

NINE TIMES OUT OF 10 THERE IS SOMETHING WE CAN DO TO MAKE IT RIGH MOLLIE: AS Restaurants ATTEMPT TO RETURN TO NORMAL OPERATIONS WITH FEWER STAFF AND COVID STILL PRESENT. SOME Clients LEAVE THEIR PATIENCE AND UNDERSTANDING AT HOME. >> IT’S REALLY DEFEATING SOMETIMES. IT’S A RESPECT THING A LOT OF THE TIME. PEOPLE WOULD MUCH RATHER POST ONLINE THAN SPEAK TO US FACE TO FACE MOLLIE: ALEX STEVENS IS THE GENERAL MANAGER AT LOSTANI IN OTR.

HE SAYS WHILE THE OVERWHELMINGLY RECEIVED SUPPORT, HE DOES SEE A SHIFT. THEY Employed TO WORRY ABOUT KEEPING THE LIGHTS ON. NOW IT’S WHETHER ONLINE POSTS WILL KILL THEIR BOTTOM LINE. >> YOU GO TO THE FRONT PAGE AND YOU’VE WORKED YOUR BUTT OFF ALL WEEKEND AND YOU’RE GETTING DINGED FOR THE TINY THINGS.

>> A QUICK SEARCH ONLINE SHOWS MAJORITY FOUR OR FIVE STARS.

BUT EMPLOYEES SAY THE MENTALITY HAS CHANGED FOR A LOT OF PEOPLE WHEN IT COMES TO THAT DINING OUT EXPERIENCE. >> WE HAD AN EXPERIENCE WHERE A GUY COMES IN HE Proceeds WE’RE GOING TO START YOU AT THREE STARS. AND EVERY GOOD THING, WE’RE GOING TO BUMP YOU UP. EVERY NEGATIVE THINGS YOU’RE GOING TO BUMP YOU DOWN. THAT’S THE FIRST THING HE SAYS TO US.

>> RESTAURANT EMPLOYEES I SPOKE TO SAY SKELETON CREWS ARE DOING THEIR BEST AND NEW EMPLOYEES ARE TRAINING.

PERHAPS SIGNALING AN END TO STAFFING SHORTAGES. >> IT’S A Heap OF CRAZY HOURS A.

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